Refund policy

We want you to love what you ordered. If something isn't right, we're here to help.

Return window
You have 7 days from the date of purchase to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, with the receipt or proof of purchase.

Return shipping costs
Return shipping costs are the customer's responsibility, except when the item arrived defective, damaged, or incorrect (see "Damages and issues" below).

How to start a return
To start a return, contact us at contact@prestigeselectstore.com with your order number and the reason for the return. We will get back to you with the next steps, including where to send your item. Please do not send items back without contacting us first, items sent without an approved return request will not be accepted.

Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. In these cases, return shipping is on us.

Exceptions
Unfortunately, we cannot accept returns on sale items, gift cards, perishable goods, or personalized/custom items.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be unused and in its original packaging.

Refunds
Once we receive and inspect your return, we will let you know if it was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card issuer to process and post the refund.

Questions?
Contact us anytime at contact@prestigeselectstore.com.